How to improve SharePoint Online adoption?
If you are reading this article, you are probably facing SharePoint Online adoption issues in your organization. Users are likely to use other file sharing and collaboration solutions that are not integrated and secure. In other words, as a responsible IT manager you could wish for a better scenario. You might have tried to engage and train the same users in SharePoint Online or explaining that Office 365 can offer the same features as other 3rd party applications. No success?
Microsoft SharePoint Online, being one of the world’s most sold platforms, is used for many different purposes like intranet, project management and file sharing. However, IT admins are often facing user adoption problems. Usually users are complaining about the SharePoint Online user experience, thus YOU ARE NOT ALONE.
Microsoft is continuously developing and improving SharePoint Online and is adding more useful features. However, the logic and navigation is still hard for the users to grasp and benefit from SharePoint Online without massive investments in training programs. Still, a large group of “average” users will most likely never be able to use SharePoint Online.
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There are various plug-ins and solutions on the market that address these issues; SimplySo is one of them. Read these 4 tips to drive SharePoint Online adoption and simplify the user experience.
1. Make SharePoint Online more social
Imagine having a SharePoint Online user interface that looks and feels familiar to the end user, with social features that have a close resemblance to e.g. Facebook. The recognizability often reduces the initial resistance among users, making them feel “at home” and wanting to explore more. SimplySo is a layer technology that adds intuitive social features, which enables the users to use SharePoint Online and Office 365 applications for collaboration in a more intuitive and simple way.
2. Simplify the SharePoint Online user experience
SharePoint adoption in general is no easy task, since SharePoint has many features and possibilities combined with a logic that is different from what many users are used to. Therefore, presenting a simplified user interface will minimize frustration and the demand for basic support. Countless training sessions about “what buttons NOT to touch”, repetition on “how to find your files and sub-folders” and more of the same can easily be addressed by provisioning a simplified SharePoint Online user interface, like SimplySo.
3. Offer intuitive file sharing
Many users are using Dropbox and other file sharing services at home or even at work. There is a perfectly valid reason for this: simplicity. Therefore, you might consider offering them a similarly simple and familiar user experience in SharePoint Online. If this makes sense and sounds relevant, SimplySo might be just what you are looking for. An interaction layer that holds no data, but enables the end user to intuitively share SharePoint Online files with their peers. It even offers OneDrive for Business with a File Explorer logic on the SimplySo user interface.
4. Move more internal communication to SharePoint Online
Your organization might have a lot of internal emails with attachments flying around for large groups of recipients. You might want to motivate the users to move relevant mail activity to SharePoint Online and offer them social features to raise engagement. Reducing the internal email load will improve the general internal communication and will potentially benefit the whole organization. The key to success is a simple and straightforward user interface on top of SharePoint Online.
Conclusion: The user experience makes a product successful, not the number of features. Therefore, benefiting from simplifying the application’s user experience will automatically drive SharePoint Online adoption and productivity. Simple as that.